Updated Date: 9/20/2026.

At Sugar Dolly Soap Company, LLC, we take pride in crafting high-quality, small-batch products.

Because our products are personal care items, we maintain the following policy:

1. All Sales Are Final: Due to hygiene and safety considerations, we do not accept returns or exchanges on:

• Soap bars

• Bath products

• Personal skincare products

2. Damaged or Incorrect Orders: If your order arrives:

• Damaged

• Incorrect

You must contact us within 5 days of pickup or delivery at: sugardollysoapco@gmail.com.

Please include:

• Your order number

• Photos of the product and packaging

• Description of the issue

If approved, we may offer:

• Replacement product (if available)

• Store credit

• Refund at our discretion

3. Lost or Stolen Packages: We are not responsible for packages marked “Delivered” by the carrier.

If your package is lost in transit, please contact the carrier first. We will assist where possible but cannot guarantee reimbursement.

4. Refund Processing: If a refund is approved:

• It will be issued to the original payment method.

• Processing times depend on your financial institution.

5. Canceled Orders: Orders that are selected for local pickup must be retrieved by the customer within 30 days of order confirmation.

If checkout information is incorrect, customer must notify us before order is marked “ready for pickup” so we may possibly resolve the issue. Resolution will be attempted but is not guaranteed.

If customer fails to notify Sugar Dolly Soap Company of any conflict with their order pickup timeline, the order will be canceled, and all items will be restocked.

Unclaimed orders past the 30-day window will be eligible for a store credit ONLY minus a 15% restocking fee, rather than a full refund to the original payment method.

Sugar Dolly Soap Company reserves the right to adjust store credit and accept or cancel orders at its discretion.