Effective January 1, 2027

Thank you for your interest in carrying Sugar Dolly Soap Company products. We are proud to partner with businesses that value handcrafted, small-batch products and thoughtful customer care.

Because our products are handmade in small batches, wholesale orders are produced and fulfilled according to our production schedule. The following policies help us provide consistent quality, accurate orders, and dependable service to our wholesale partners.

1. Wholesale Eligibility Wholesale purchasing is available to established businesses, organizations, boutiques, gift shops, salons, spas, markets, and other approved retail or professional partners. Sugar Dolly Soap Company reserves the right to approve or decline wholesale accounts and individual orders at its discretion. Wholesale products are intended for resale or approved business use and may not be purchased for personal use at wholesale pricing.

2. Minimum Wholesale Order A minimum purchase requirement applies to all wholesale orders. The minimum order is $300 at wholesale pricing before taxes or other applicable charges. Orders that do not meet the minimum may be declined or adjusted before processing.

3. Wholesale Pricing Wholesale pricing is available only to approved wholesale customers and applies to qualifying wholesale quantities. Wholesale pricing may vary according to product, collection, package, quantity, and customization. Wholesale prices are subject to change. Any price changes will apply to new orders and will not affect an order that has already been accepted and paid. Wholesale pricing is confidential and should not be publicly advertised as Sugar Dolly Soap Company's wholesale cost.

4. Product Availability Sugar Dolly Soap Company is a small-batch manufacturer. Product availability may vary based on seasonal collections, ingredient availability, production schedules, and inventory. Some fragrances, collections, colors, or products may be available only during designated seasonal periods. If an item becomes unavailable after an order has been submitted, we will contact the wholesale customer regarding an available replacement, adjustment, or refund for that item.

5. Placing a Wholesale Order Wholesale orders may be submitted using the current Sugar Dolly Soap Company Wholesale Order Form or through another approved ordering method. An order is not considered confirmed until:

   1. The order has been reviewed and accepted by Sugar Dolly Soap Company through the submission of an invoice; and

   2. Required payment has been received. Submitting an order form does not guarantee product availability.

6. Payment Payment is due according to the payment terms provided with the wholesale order. Sugar Dolly Soap Company accepts the payment methods specifically offered at the time of ordering. For online payments, customers will receive a secure payment request through Squarespace, the platform used by Sugar Dolly Soap Company to securely process applicable payments. For approved local wholesale customers, other payment methods may be accepted according to the terms provided by Sugar Dolly Soap Company. Orders will not enter production until required payment has been received in full unless otherwise agreed in writing.

7. Checks and Cash Business checks may be accepted for approved wholesale orders when payment is arranged in advance. Checks should be mailed according to the payment instructions provided by Sugar Dolly Soap Company. Orders paid by check will not begin production until the payment has cleared. Cash may be accepted for qualifying local wholesale orders within the designated local service area and according to Sugar Dolly Soap Company's current payment terms. Sugar Dolly Soap Company does not accept cash mailed through the postal service.

8. Production & Processing Time Because our soaps are handcrafted and require a 4–6 week curing period, wholesale orders may require additional production time. Customers will be provided with an estimated fulfillment timeline when their order is accepted. Estimated timelines begin after payment has been received and any required order details have been finalized. Rush orders cannot be guaranteed and may be subject to an additional fee when available.

9. Seasonal & Pre-Order Products Seasonal and limited-edition products may be offered through advance wholesale ordering. Pre-orders reserve production capacity but do not necessarily represent immediately available inventory. Customers placing seasonal pre-orders will receive the applicable production and fulfillment timeline at the time of ordering.

10. Order Changes & Cancellations Order changes may be requested before production begins but are not guaranteed. Once an order has entered production, changes or cancellations may not be possible. Custom, personalized, private-label, or specially produced items may not be cancelled or returned once production has begun. If a cancellation is approved, any refund will be determined based on the stage of production and any costs already incurred by Sugar Dolly Soap Company.

11. Shipping Wholesale orders may be shipped through USPS or another shipping method approved by Sugar Dolly Soap Company. Shipping charges are the responsibility of the wholesale customer unless otherwise stated. Shipping costs may be calculated based on the size, weight, destination, and packaging requirements of the order. Sugar Dolly Soap Company is not responsible for delays caused by the shipping carrier, weather, natural disasters, incorrect addresses, or circumstances outside our control. Once an order has been transferred to the shipping carrier, carrier delays are outside the control of Sugar Dolly Soap Company.

12. Local Pickup & Delivery Approved local wholesale customers may be eligible for pickup or local delivery according to Sugar Dolly Soap Company's current service area and availability. Pickup or delivery arrangements must be made in advance. Wholesale orders must be collected within the timeframe provided by Sugar Dolly Soap Company.

13. Damaged or Incorrect Orders Wholesale customers should inspect their order promptly upon receipt. If an order arrives damaged, incorrect, or incomplete, the customer must contact Sugar Dolly Soap Company within 5 business days of delivery. Photographs may be requested to document damaged products or shipping damage. Sugar Dolly Soap Company will review the issue and, when appropriate, provide a replacement, credit, or other resolution. Claims submitted after the stated reporting period may not be eligible for adjustment.

14. Returns & Refunds Because wholesale products are handcrafted and produced specifically for business orders, wholesale purchases are generally final sale. Returns are not accepted for: Change of mind, Unsold retail inventory, Customer preference, Fragrance preference, Products that have been improperly stored, Products damaged after delivery, Products purchased in excess of the retailer's anticipated demand. Exceptions may be considered for defective, damaged, or incorrectly fulfilled orders when reported within the required timeframe.

15. Product Storage & Retail Responsibility Wholesale customers are responsible for properly storing and displaying Sugar Dolly Soap Company products after delivery. Cold process soap should be stored in a cool, dry location with adequate airflow and away from excessive heat, humidity, and direct sunlight. Retailers should follow any product-specific storage or display instructions provided by Sugar Dolly Soap Company. Sugar Dolly Soap Company is not responsible for product deterioration resulting from improper storage, excessive humidity, heat, moisture, or other conditions outside our control.

16. Product Presentation & Resale Wholesale customers may display and sell Sugar Dolly Soap Company products through their approved retail location. Products must remain in their original packaging. Retailers may not alter, relabel, repackage, or make unauthorized claims about Sugar Dolly Soap Company products. Any product descriptions, ingredient information, usage instructions, or marketing claims supplied by Sugar Dolly Soap Company should not be altered in a way that creates inaccurate or misleading information.

17. Retail Pricing Sugar Dolly Soap Company may provide suggested retail pricing to help wholesale partners maintain consistent product positioning. Wholesale customers are responsible for setting their own retail prices unless a separate written pricing agreement applies. Sugar Dolly Soap Company reserves the right to establish specific pricing requirements for certain collections, promotional programs, or specialty arrangements when communicated in writing.

18. Custom & Special Orders Custom, private-label, event, bulk, or specially formulated orders may be subject to separate terms, minimum quantities, production timelines, deposits, and pricing. A separate agreement may be required before production begins. Custom orders may not be cancelled or returned once production has begun.

19. Product Information Sugar Dolly Soap Company provides product information, ingredient information, and applicable product descriptions to assist wholesale partners with accurate retail presentation. Retailers are responsible for representing products accurately and should not make medical, therapeutic, or other claims that are not authorized by Sugar Dolly Soap Company.

20. Changes to Wholesale Policies Sugar Dolly Soap Company reserves the right to update its wholesale policies, pricing, minimum order requirements, product offerings, and payment terms. The policies in effect at the time an order is accepted will govern that order unless otherwise agreed in writing.

Acceptance of Terms By submitting a wholesale order to Sugar Dolly Soap Company, the wholesale customer acknowledges that they have reviewed and agree to the applicable “Wholesale Order Policy,” pricing, payment terms, and order-specific requirements. Questions regarding wholesale orders should be directed to Sugar Dolly Soap Company.

Sugar Dolly Soap Company reserves the right to make reasonable exceptions to these policies when agreed upon in writing.